TrackMate – Red Flag Journal Support
Welcome to the official support site for TrackMate. Here you’ll find answers to common questions, troubleshooting tips, instructions on how to use the app, and ways to get in touch for submitting suggestions, other questions, or concerns.
Getting Started
- ** How to Create a Journal Entry**
- Tap Journal → ✏️ to create a new Journal Entry.
- Select a journal entry prompt (optional)
- Write what you want to journal in the text box
- Check off any Emotion tags that resonate with how you’re feeling.
- Then hit Save.
- How to Log an Interaction
- Tap Interactions → + New Interaction.
- Enter the person’s or group’s name.
- Select the type of interaction you had with them.
- Write a note about the interaction that you might want to remnember.
- Select emotion tags that resonate with how you felt during the interaction.
- Answer the three reflective questions about the interaction.
- Save to add it to your interaction history.
- View the Patterns screen to see an analysis of all of your logged interactions.
- Browse the Red-Flag Library
- Go to Red Flags to see preloaded definitions, examples, what to look out for, tips, and resources for several toxic behaviors.
- Tap any behavior to read details and related advice.
- Weekly Pattern Analysis
- Under Patterns, you will see two charts. One of your most frequent emotion tags, and the other of your interactions trends.
- Use it to spot emerging toxic relationship patterns.
❓ FAQ
Q: How do I reset my entire journal?
A: Go to your Journal tab, swipe left on the journal entry that you want to delete, then tap delete. This will permenantly delete the journal entry you do this to and cannot be recovered once deleted.
(The ability to delete all data or all of a specific category of data (i.e., only journal entries and keep logged interactions) will be available in future updates).
Q: Why am I not getting notifications?
A: If you are not getting notifications, please check your phone’s notification settings by going to your settings app -> Notifications -> TrackMate.
If Allow Notifications is toggled off, please toggle them on to recieve daily notifications about toxic behaviors.
If Allow Notifications is toggled on and you are not receiving notifications, please report the issue here -> https://github.com/your-username/trackmate-app/issues
Q: Can I export or back up my data?
A: Not yet—export/backup is coming soon in a future update. For now, your data is only stored locally (meaning on your device) and is secured by your biometrics (Face-ID).
🛠 Troubleshooting
- App won’t launch
• Force-quit the app and attempt to relaunch.
• Make sure you’ve installed the latest iOS update.
• If issue continues, please report it using the “GitHub Issues” link below.
- Entries not saving
• Check that you tapped Save on the entry screen.
• Reboot your device to clear a potential temporary glitch.
• If issue continues, please report it using the “GitHub Issues” link below.
- Pattern Analysis blank
• You need at least three logged interactions for the chart to appear.
• If issue continues after logging three (3) interactions, please report it using the “GitHub Issues” link below.
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Red-flag library blank
• Force close and reopen the app.
• If the issue continues, delete and reinstall from the App Store.
(WARNING: IF YOU DELETE AND REINSTALL THE APP, YOU WILL PERMENANTLY DELETE ALL OF YOUR SAVED JOURNAL ENTRIES AND LOGGED INTERACTIONS!!!)
- Email: support@trackmate.app
- GitHub Issues:
https://github.com/maaamky2024/trackmate-app/issues
- Response Time: 1–2 business days
Please include your iOS version, app version (Settings → About), and a brief description of the issue your are experiencing.
🔒 Privacy & Terms
All journal data is stored locally on your device and protected by your biometric/passcode lock. No personal data is ever collected or shared. For full details, see our Privacy Policy and Terms of Service.